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Certificateur de Protection des Clients
agréé par la Campagne SMART

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A l'écoute du marché:
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Previous Suivant
13/06/2018
MFR at the next SPTF Social Investor Working Group meeting
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The next SPTF Social Investor Working Group meeting will take place in Luxembourg on June 18-19 hosted by the Ministry of Foreign and European Affairs (MAEE) and in partnership with the Inclusive Finance Network Luxembourg (InFiNe.lu).

During the meeting, MFR Business Development Director, Lucia Spaggiari, will present a draft study, supported by SPTF and European Microfinance Platform (e-MFP), on assessing Environmental and Social performance of SME finance institutions.

Furthermore, investors will continue to discuss areas of priority defined by group members including:

  • ALINUS and the harmonization of SPM assessment
  • SPM due diligence and monitoring of fintech investments
  • Collaborative investor action to address over-indebtedness
  • Alignment with broader impact investing initiatives

 

For more info on the Meeting, click here.

17/05/2018
Celebrating 100 Smart Certifications!
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smart100inst

The Smart Campaign announces that 100 financial service providers have attained Smart Certification. The #SmartCertified100 represents a landmark in the financial inclusion industry by elevating the client voice, convening partners to effect change at the national level, and supporting the implementation of consumer friendly financial regulation.

MFR congratulates the Smart Campaign and all certified financial service providers for the great achievement.

We are proud to be part of such valuable initiative by having certified 54 financial service providers!

The Smart Campaign Client Protection Certification is an independent, third party evaluation to publicly recognize financial institutions that meet adequate standards of care in how they implement the Client Protection Principles throughout their operations, product offerings and treatment of clients.

Client Protection Certification is a highly-valued mark by the industry, including many investors and donors, as ‘doing no harm to clients’ is the minimum that most stakeholders expect from the sector.

To lear more visit Consumer Protection Resource Kit.

 

Follow us on Twitter and LinkedIn for updates and important news from the microfinance sector.

12/04/2018
MFR est la première compagnie accréditée pour effectuer les évaluations de la Certification pour l’argent mobile de la GSMA

MFR est fière d’annoncer qu’elle est la première compagnie sélectionnée pour réaliser les évaluations dans le cadre du projet de la Certification pour l’argent mobile de la GSMA.

MFR a été choisie pour sa vaste connaissance de l’industrie de la finance inclusive, sa capacité à réaliser des évaluations indépendantes et impartiales, son équipe d’évaluateurs qualifiés aux profils diversifiés et son expérience dans la mise en œuvre de nombreuses certifications.

Le Directeur exécutif de MFR, Aldo Moauro, a déclaré : " Je suis ravi d’annoncer que MFR a été accréditée comme évaluateur dans le cadre de la Certification d’argent mobile de la GSMA. Nous sommes fiers de pouvoir apporter notre vaste expérience en tant qu’évaluateur, agence de rating et certificateur indépendant au secteur de l’argent mobile et de travailler avec un nom aussi prestigieux que GSMA. "

 

L’équipe d’évaluateurs qualifiés de MFR a débuté la phase pilote de la Certification pour l’argent mobile de la GSMA en visitant Orange Côte d’Ivoire et le pionnier de M-PESA, Safaricom au Kenya. Trois opérateurs supplémentaires ont par la suite été évalués, TIGO et Vodacom en Tanzanie ainsi que Telenor au Pakistan.

Le 12 avril 2018, le Gestionnaire du Projet de Certification et opérateur indépendant, Alliances Management, a décerné la certification pour l’argent mobile de la GSMA aux fournisseurs d’argent mobile cités ci-dessus. La Certification est une initiative internationale visant l’amélioration de la sureté, de la transparence et de la fiabilité des services financiers au profit de millions d’utilisateurs d’argent mobile à travers le monde.

La Certification d’argent mobile de la GSMA définit et promeut l’excellence dans la fourniture de services d’argent mobile. Elle repose sur l’évaluation indépendante de la capacité de l’opérateur à fournir des services sécurisés et fiables, à protéger les droits des consommateurs et à lutter contre le blanchiment d’argent et le financement du terrorisme. Ces efforts sont comparés aux meilleures pratiques de l’industrie et la note de validation requise pour obtenir la certification est fixée à 100%. La Certification a pour but d’accroitre la confiance du consommateur, accélérer la création de partenariats commerciaux en fixant une norme de référence élevée à laquelle les fournisseurs peuvent tous aspirer.

Les cinq fournisseurs d’argent mobile certifiés ont prouvé que leurs pratiques commerciales font partie des meilleures de l’industrie, qu’ils s’impliquent profondément dans la protection des droits des consommateurs, la fourniture de services sécurisés et fiables et la lutte contre le blanchiment d’argent et le financement du terrorisme. Comparé à l’écosystème financier, ces institutions financières ont prouvé qu’elles sont responsables et fiables.

La Certification va permettre à l’industrie de passer au niveau supérieur en améliorant la qualité des services et la satisfaction des clients, en facilitant la mise en place de partenariats solides, en créant un climat de la confiance avec les régulateurs et en encourageant l’instauration de standards adaptés et appropriés. Accroitre la confiance dans les services financiers mobiles est d’intérêt général pour le secteur privé, les gouvernements, les régulateurs, et les consommateurs.

La Certification est une preuve de proactivité de la part de l’industrie de l’argent mobile envers la LCB-FT et la fourniture de services sécurisés et fiables pour les consommateurs. La conformité avec des pratiques commerciales responsables est essentielle pour aider les régulateurs à atteindre leurs objectifs en matière d’inclusion financière, de stabilité, d’intégrité et de protection des consommateurs.

Le cachet de la Certification fournit la preuve que l’opérateur a mis en œuvre les mesures nécessaires pour assurer que les services offerts aux consommateurs soient de bonne qualité, que leurs fonds soient sécurisés et que leurs droits soient protégés.

Si vous souhaitez en apprendre davantage sur la Certification pour l’argent mobile de la GSMA, veuillez visiter le lien suivant : https://gsmamobilemoneycertification.com.

 

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28/02/2018
UNRWA Microfinance Department has been awarded the Truelift Leader Milestone
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MicroFinanza Rating announces that UNRWA Microfinance Department - Palestine is now recognized by Truelift as the Leader Milestone.

The Leader milestone is the most significant and prestigious of the Truelift milestones, given only to those institutions that are excellent in all three of the Pro-Poor Principles. Truelift Leaders are financially sustainable, demonstrate a responsible financial performance, are Smart Campaign certified in client protection and fully meet the Universal Standards for Social Performance Management Dimensions on balancing financial and social return.

The UNRWA microfinance department provides sustainable income-generation opportunities for Palestine refugees, as well as other poor or marginalised groups who live and work near them. It extends credit and complementary financial services to households, entrepreneurs and small-business owners. These investments create and sustain jobs, reduce poverty and empower our clients, particularly women. By lending to Palestine refugees, women, youth and other marginalized clients, the microfinance department supports UNRWA’s human development goal of “A Decent Standard of Living.” The department organizes its programming with the strategic objective of providing its clients with “inclusive financial services and increased access to credit and saving facilities” that can provide them with new opportunities.

Find more on UNRWA Microfinance Department here.

 

Follow us on Twitter and LinkedIn for updates and important news from the microfinance sector.

 

UNRWA MD Palestine TrueliftCertificate Feb 2018

26/02/2018
Banco VisionFund Ecuador has been awarded the Truelift Leader Milestone
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MicroFinanza Rating announces that Banco VisionFund Ecuador is now recognized by Truelift as the Leader Milestone.

The Leader milestone is the most significant and prestigious of the Truelift milestones, given only to those institutions that are excellent in all three of the Pro-Poor Principles. Truelift Leaders are financially sustainable, demonstrate a responsible financial performance, are Smart Campaign certified in client protection and fully meet the Universal Standards for Social Performance Management Dimensions on balancing financial and social return.

Banco VisionFund Ecuador, formerly known as FODEMI, is a microfinance bank based in the city of Ibarra that launched its operations in 1995. VisionFund Ecuador is affiliated with VisionFund International (VFI), which provides education, health, and development services in rural and disadvantaged communities in almost 40 countries. VisionFund Ecuador provides small loans and non-financial services to micro enterprises in provinces in the central and northern highlands of Ecuador via a network of branches and sales points. Most clients work in agriculture, tourism, industry and handicrafts. The MFI maintains a strong focus on women-headed households, in line with its social objectives of reaching out to the most disadvantaged families.

Find more on Banco VisionFund Ecuador here.

 

Follow us on Twitter and LinkedIn for updates and important news from the microfinance sector.

 

BVE TrueliftCertificate Feb-2018

23/02/2018
Se ha lanzado el Fondo para las Finanzas Responsables e Inclusivas en Centroamérica y el Caribe (FFRI-CAC)
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FFRI-CAC

 

El Social Performance Task Force (SPTF) y la Red Centroamericana y del Caribe de Microfinanzas (REDCAMIF) han lanzado su iniciativa FFRI-CAC - “Fondo para las Finanzas Responsables e Inclusivas en Centroamérica y el Caribe”, que busca fortalecer las capacidades y prácticas de los proveedores de servicios financieros inclusivos en la región, mediante la ejecución de las siguientes actividades:

  • Capacitación y entrenamiento: en temas relacionados a las finanzas responsables e inclusivas, dirigido a personal experto en la gestión de desempeño social en redes e instituciones, consultores, y proveedores de asistencia técnica.
  • Co-financiamiento: de Proyectos presentados por proveedores de servicios financieros inclusivos, incluyendo Rating o Calificaciones sociales, evaluaciones de desempeño social y proyectos de mejora de la gestión de desempeño social, auditorias sociales (SPI4 plus), evaluaciones de protección al cliente, , capacitaciones especializada en áreas de gestión enfocada a los clientes, certificaciones de protección al cliente.
  • Desarrollo de recursos: herramientas, metodologías u otros recursos, de acuerdo a la demanda en la región.

 

Los países que se consideran prioridad son: Nicaragua, Guatemala, Honduras, El Salvador, Haití. Adicionalmente, se podrá operar en México, Panamá, Costa Rica y la Republica Dominicana. Operaciones en otros países serán evaluadas en cada caso.

Las aplicaciones serán evaluadas de forma trimestral por el Comité Directivo del FFRI-CAC, que se reunirá a partir de marzo 2018.

Pueden presentar su solicitud aquí.

MicroFinanza Rating ofrece los servicios de Rating o Calificación social, Evaluación social, Auditoría social SPI4 plus, Pre-certificación y Certificación de protección al cliente y otros productos de evaluación de desempeño social.

Si desea saber más sobre el FFRI-CAC o sobre cómo MicroFinanza Rating puede acompañarle y ayudarle a participar en las actividades del FFRI-CAC, escriba a michela.broseghini@microfinanzarating.com.

 

Síganos en Twitter y LinkedIn para obtener actualizaciones sobre el sector de las microfinanzas y finanzas inclusivas.

09/10/2017
Save the Date! MFR all'evento Prioritalia sul valore delle imprese sostenibili
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STD sponsor 2

 

Aldo Moauro, Executive Director di MicroFinanza Rating, sarà tra gli speaker del convegno "Le strategie delle imprese sostenibili e l'incremento del loro valore finanziario", che si terrà lunedì 16 ottobre a Roma presso la Sala del Tempio della Camera di Commercio. L'evento è organizzato da Prioritalia, Manageritalia e il Fondo Mario Negri, e sponsorizzato da MFR e da AXA Investment Managers.

Le tematiche trattate durante gli interventi e le successive tavole rotonde vogliono sensibilizzare e promuovere tra le aziende, e in particolare tra i manager, le pratiche di sostenibilità, secondo gli standard internazionali, gli ESG (environment, social, governance).

L'evento intende allo stesso tempo stimolare l’utilizzo di strumenti di misurazione come il rating, il bilancio di sostenibilità e il bilancio integrato, per aiutare gli investitori nelle analisi delle aziende e le loro conseguenti scelte di portafoglio.

Qui il programma completo del convegno.

 

Seguici su Twitter e LinkedIn per aggiornamenti sul settore della microfinanza e della finanza inclusiva.

14/09/2017
Measuring client outcomes: MFR on 2017 Microfinance Barometer
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Barometer2017

MicroFinanza Rating is happy to announce the publication of the article "Measuring client outcomes: The frontier of social performance management" on the 2017 Microfinance Barometer. The piece, written by MFR Business Development Director and Coordinator of the e-MFP Investors Action Group Lucia Spaggiari, explains how financial inclusion and impact finance are learning from each other at the frontier of social performance management. Click here to download the publication.

 

Follow us on Twitter and LinkedIn for updates and important news from the inclusive financial sector.

14/07/2017
MicroFinanza Rating at the 23rd Annual Boulder Microfinance Training
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As part of the 23rd Annual Boulder Microfinance Training (July 17 - August 4, 2017 in Turin, Italy) Aldo Moauro, MFR Director, will be holding the following course in the English Programme:

 

As for the French programme, MFR's Regional manager for Latin American and the Caribbean, Evrim Kirimkan, will be holding a course entitled:

 

With specific and concrete objectives, these courses include group work activities and a variety of case studies, mainly stemming from the wide experience of institutional and social ratings conducted by MicroFinanza Rating in many different countries in the four continents.

For additional information, click here.

06/06/2017
MFR at the 5th European Microfinance Research Conference, Portsmouth, UK
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5th EU MIcrofin

 

The MFR team will participate in the 5th European Microfinance Research Conference during June 12-14 in Portsmouth, United Kingdom. The objective of the 5th edition of the conference is to draw together ideas from Europe and beyond which tackle the financial inclusion problem. MFR Business Development Director and member of the Social Performance Task Force Lucia Spaggiari will be one of the speakers at a panel discussion entitled: "(Re)framing Research in Microfinance." The European Microfinance Research Conference is one of the primary meeting places for academics to exchange ideas, build and consolidate networks, give visibility to their projects and to identify gaps and different paths for new research.

Click here to download the 5th European Microfinance Research Conference final programme.

 

Follow us on Twitter and LinkedIn for updates and important news from the microfinance sector.

25/05/2017
MFR at the first conference “Microfinance sector in Palestine – Prospects and challenges”
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During May 15-16 in Jericho, Palestine, the MFR team participated in the first conference on microfinance in Palestine, co-organized by the Palestine Monetary Authority (PMA) and Sharakeh (network of local microfinance institutions) and supported by the Italian Agency for Cooperation and Development.

The event aimed at shedding lights on two of the foremost important priorities in the industry – and namely, the current legal framework regulating microfinance and the improvements to be introduced; as well as the methodology to measure the socio-economic impact of microloans on clients.

During the first day, two research papers were presented and discussed, one of which was conducted by the MicroFinanza Rating team. MFR Executive Director, Aldo Moauro, introduced the “RESEARCH PAPER ON THE SOCIO-ECONOMIC OUTCOME MANAGEMENT OF MICROFINANCE SERVICES IN PALESTINE”. The study aims at designing the architecture to manage outcome, proposing a set of indicators and two alternative approaches, tailored to the Palestinian context (but customizable for other countries).

During the second day, Aldo held a workshop for donors and institutions to highlight the importance of social performances and indicators management. During the workshop, Aldo presented the indicators with the intent of reaching a shared and agreed set within the industry, and understanding how to implement the strategy.

The goal is to measure this set of indicators over the years to understand how the Palestinian microfinance market develops, a market that is worth of almost USD 230m and serves about 90,000 clients, mostly women, young people and small-scale farmers.

 

Follow us on Twitter and LinkedIn for updates and important news from the microfinance sector.

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19/05/2017
MFR at the 20th MFC Annual Conference, Sarajevo, Bosnia and Herzegovina
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The MFR team will participate in the 20th MFC Annual Conference during May 24-26 in Sarajevo, Bosnia and Herzegovina. MFR Regional Manager for Central Asia, Russia and the Caucasus Ulan Diushebaev will co-conduct a pre-conference workshop on responsible princing. The participants will explore the issue of responsible pricing, what the sector can do to achieve its goals, and what each individual microfinance institution can do to ensure transparent and fair pricing. Ulan will also be one of the speakers at a panel discussion entitled: "New markets and market segments for microfinance: frontier countries and EU." The conference will debate the case of large, unserved regions with high demand for microfinance: in traditional emerging markets (Russian North Caucasus), in frontier markets (Uzbekistan), and in developed markets (France, Greece).

Here the agenda for the 2017 MFC Conference.

 

Follow us on Twitter and LinkedIn for updates and important news from the microfinance sector.

Fundación para el Desarrollo Integral Espoir has been awarded the Truelift Emerging Practitioner Milestone

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MicroFinanza Rating announces that Fundación para el Desarrollo Integral Espoir is now recognized by Truelift as having arrived at the Emerging Practitioner Milestone.

An Emerging institution acts on its commitment to pro-poor microfinance by first completing the Indicators self-assessment tool. The institution learns that it performs reasonably well but has also identifies areas for improvement. From these areas, the institution seeks to enhance its practices for clients living in poverty and reach the next milestone on the pro-poor pathway. Through active involvement in the Community of Practice and by demonstrating some of the best practices in serving poor clients, the institution displays client-centric actions.

Fundación para el Desarrollo Integral Espoir in Ecuador started in 1992 as a program of Project HOPE and is now fully independent as a private non-profit organization (NGO). Espoir was one of the first programs globally to integrate village/communal banking with education, especially health education and now health services as well, in cooperation with local health service providers. While most of the credit is through communal banks, Espoir also offers individual loans, especially for agriculture.

Find more on Fundación para el Desarrollo Integral Espoir here.

 

Follow us on Twitter and LinkedIn for updates and important news from the microfinance sector.

 

ESPOIR TrueliftCertificate Apr-2018

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