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The Institutional Diagnostics provides a detailed analysis of the operations, internal policies and procedures compared to international best practices. The specific aim is to assess the level of development of the MFI and to identify the main internal weaknesses and areas of improvements, paying particular attention to the organizational and operating features.


√ Measure MFI's maturity level through the comparison with international best practices;
√ Demonstrate best practices and MFI's maturity level by area of analysis;
√ Improve MFI's management and operational system.


The Institutional Diagnostics methodology includes a process-focused analysis which entails the identification of risks related to organization/policy's gaps. The whole analysis is done taking into account the overall maturity level and risk exposure of the institution, as well as the maturity and exposure of each area of diagnosis. The main features of the methodology are:

  • Medium-long term perspective;
  • Mainly qualitative analysis;
  • Focus on: governance & management, organization, operations, policies & procedures, systems;
  • Identification of maturity level by area of analysis;
  • Institution-level analysis, no client-level investigation;
  • Interviews with the management team and the operational staff;
  • Target users: developing & mature MFIs, donors & investors.

Areas of analysis

  1. Governance & management
  2. Strategy and Market Positioning
  3. HR & Organization
  4. Internal Control & Audit
  5. MIS & IT
  6. Credit policies & procedures
  7. Social Performance Management & Client Protection

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